Branch Manager
Location: Dehradun | Pathankot
Key Responsibilities:
- Ensure smooth daily operations of the branch, including pickups, transit, and delivery in adherence to SLAs and TATs.
- Maintain service quality and reduce service gaps in POD management and DEPSI (Damage, Excess, Pilferage, Shortage, Interchange).
- Weekly market visit for Local client acquisition and maintain existing client relationships through regular engagement.
- Candidate should have self local network to manage additional load during sale period / festive season with due coordination with HO (Head- Quarter) and Manage vendor performance and timely invoice closure
- Managing staff Hiring and cost optimization to run a smooth profitable Branch
- Conduct regular Training to ensure client SOP and operation hygiene.
Qualifications & Experience:
- Graduate in any discipline; candidates with specialization in Logistics/Supply Chain Management preferred.
- Minimum 3 -5 years of experience in branch or hub operations within reputed courier/logistics companies (B2B/B2C).
- Strong knowledge of transport operations, WMS, and TMS systems.
- Familiarity with Agra and surrounding regional markets, including industrial and customer hubs.
- Fluency in English and Hindi; knowledge of the local dialect is a plus.
- Willingness to travel locally for customer meetings and reviews (minimum 7 days/month).
Skills & Competencies:
- Strong leadership & team management
- Operational excellence mindset
- Customer-centric approach
- Analytical and result-oriented
- Strong follow-up & problem-solving skills
- Tech-savvy with working knowledge of MS Office & ERP platforms
- Excellent communication & interpersonal skills